Pricing

Simple, Transparent Pricing

Start free. Upgrade when you're ready.

Free
$0 /mo
 
50 conversations/mo
AI chat (Claude Haiku 4.5)
4 tone options
Sentiment analysis
Get Started Free
Most Popular
Pro
$29 /mo
7-day free trial
700 conversations/mo · 200 escalation emails
Everything in Free
Escalation email config
Return/shipping policies
White-label (remove branding)
Basic analytics + CSV export
Weekly reports
Start Free Trial
Pro+
$69 /mo
7-day free trial
1,500 conversations/mo · 500 escalation emails
Everything in Pro
Custom AI persona/prompt
Custom bot avatar
Ticket status editing
Advanced analytics + trends
De-escalation stats
Start Free Trial
Full Comparison

Every Feature, Side by Side

Feature Free Pro Pro+
Monthly conversations 50 700 1,500
Escalation emails/mo — 200 500
AI chat (Claude Haiku 4.5)
4 tone options
Sentiment analysis
Escalation email config —
Return/shipping policies —
Widget position control —
White-label (remove branding) —
Support contact sharing —
Basic analytics —
CSV export —
Weekly reports —
Custom AI persona/prompt — —
Custom bot avatar — —
Ticket status editing — —
Advanced analytics + trends — —
De-escalation stats — —
FAQ

Common Questions

Can I cancel anytime?
Yes, cancel or downgrade anytime from the Shopify admin.
When does billing start?
Pro and Pro+ include a 7-day free trial; billing starts when the trial ends.
Can I upgrade or downgrade?
Yes, switch plans anytime from the Lumen settings page in Shopify.
What happens when I hit my conversation limit?
The widget pauses new conversations until the next billing cycle, or you can upgrade anytime.

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