Answers instantly with real Shopify data. Detects frustration and escalates to your team.
Free plan · 50 conversations/mo · No credit card
Handles the full range of post-purchase questions with real Shopify data.
Sentiment detection on every conversation. Progressive de-escalation before routing to your team.
Same question, completely different personality. Choose the tone that matches your store.
Every conversation becomes a trackable ticket with ITIL numbering and resolution tracking.
Analytics dashboard with deflection rates and sentiment trends. Weekly email digest every Monday.
Detects frustrated customers and auto-escalates with full context — transcript, sentiment score, and order details.
Deterministic conversation management, hallucination prevention, and privacy-first data handling.
Claude Haiku 4.5 with a 12-state finite state machine. Keyword extraction + LLM hybrid for deterministic conversation flow with natural responses.
9 rule-based validation checks on every response. No fabricated order data, no false promises, no identity deception. Deterministic, zero-latency.
Customer emails verified in-memory only — never stored. Conversations auto-deleted after 90 days. Full GDPR webhook support. Shopify OAuth only.
Installs as a Shopify app. Customers chat through a widget on your store — Lumen pulls real order data from Shopify and responds with AI.
Claude Haiku 4.5 for conversations, GPT-4o-mini for sentiment analysis. A 12-state FSM keeps every conversation deterministic.
Yes. 50 conversations/month, no credit card required.
Lumen detects frustrated customers via sentiment analysis, attempts de-escalation twice, then emails your team with full conversation context.
Order number, tracking info, fulfillment status, and carrier name. Customer emails are verified in-memory only — never stored.
Yes. Choose from 4 tones: Professional, Friendly, Casual, or Funny. Pro+ plans support a fully custom AI persona.
Install in under 5 minutes. Free plan — no credit card required.